QuiltBlog

 Steps and considerations in solving technical problems

(As seen in "Machine Quilting Unlimited")

   During the years I have provided technical support to sewing machine operators, there have been many topics that surface when solving problems. These can vary from thread quality to skipping stitches to proper machine lubrication. I spend many hours each week walking people through various troubleshooting areas to come to resolutions - sometimes over the phone and other times in person. I am excited to have the opportunity to reach many sewers and quilters with technical topics.  I plan to cover the nitty gritty details of specific problems for domestic and longarm machines. To begin, I will review a basic lesson, and possibly the most important. It takes patience to overcome any issue. In this article, I want to outline necessary steps to being ready for issues, things to do once a problem arises, and what can be done to maximize learning from the experience.

As apart of my postings here, I thought a glimpse into the many, many technical support issues I handle would be helpful to everyone. Names of course will be changes or ommited to protect the innocent. *wink* So I will post these glimpses with the term "TechCall" in the title. Here we go!

Today I am filming the new instructional DVD for the Gammill Home Pro Machines. The instructional part (the quilting) is already edited and ready; now I am showing how to put the table together. Actually, it is much much easier than I anticipated.